PRIVACY POLICY

Last updated: 16th October 2026

1. INTRODUCTION

Welcome to Fraboost. We respect your privacy and we're committed to protecting your personal data.

This policy explains how we collect and use your personal data when you visit our website, create an account, buy from us, sign up to our emails or get in touch with us. It also explains your privacy rights and how the law protects you. We follow the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Our website is not intended for children, and we don't knowingly collect data about anyone under 16.

2. WHO WE ARE

Fraboost is owned and operated by Jawan Forever Ltd, a private limited company registered in England and Wales. Jawan Forever Ltd is the data controller, which means we are responsible for your personal data.

Company number: 15886742
Registered office: 1 to 3B Alfred Road, Birmingham, England, B11 4PB
Email: help@fraboost.com

3. HOW WE COLLECT YOUR DATA

We collect data about you in three ways.

Information you give us. This includes details you enter when you place an order, create an account, sign up to our emails, leave a review or contact us by email or social media.

Information collected automatically. When you use our website, we collect technical data about your device, browser and how you use our pages. We do this using cookies and similar technologies. See section 8 for more detail.

Information from third parties. We may receive data from payment providers, fraud prevention services, couriers, analytics providers and advertising networks.

4. THE TYPES OF DATA WE COLLECT

Identity data: your first name, last name and username.
Contact data: your billing address, delivery address, email address and phone number.
Financial data: your payment details. Card payments are handled by our payment providers. We never see or store your full card number.
Transaction data: details of the orders you've placed, payments, refunds and returns.
Profile data: your account login, wish lists, preferences, reviews and survey answers.
Technical data: your IP address, browser type and version, time zone, device type and operating system.
Usage data: how you use our website, including the pages you view and the products you click on.
Marketing data: your preferences for receiving emails from us and how you interact with them.

We also use anonymous data, such as total visitor numbers, to understand how our website is performing. This data can't identify you.

We do not collect any special category data, such as information about your health, religion or ethnicity.

5. OUR LEGAL BASIS FOR USING YOUR DATA

We only use your personal data when the law allows us to. Most commonly, we rely on one of these:

Contract: we need your data to fulfil an order or provide a service you've asked for.
Legitimate interests: we need it to run and improve our business, as long as your rights don't outweigh our interests.
Legal obligation: the law requires us to keep or share it, for example for tax records.
Consent: you've agreed to it, for example when you sign up to our marketing emails.

6. HOW AND WHY WE USE YOUR DATA

To create and manage your account
Data used: identity, contact, profile
Legal basis: contract

To process and deliver your order, including payment, shipping, returns and refunds
Data used: identity, contact, financial, transaction
Legal basis: contract, and our legitimate interest in recovering money owed to us

To send you emails about your order, such as confirmations and shipping updates
Data used: identity, contact, transaction
Legal basis: contract

To reply to your questions and complaints
Data used: identity, contact, transaction
Legal basis: contract, and our legitimate interest in providing good customer service

To ask you to leave a review or take part in a survey
Data used: identity, contact, profile, marketing
Legal basis: our legitimate interest in understanding what customers think of our products

To send you marketing emails about new arrivals, offers and promotions
Data used: identity, contact, profile, marketing
Legal basis: consent, or our legitimate interest in telling existing customers about similar products. You can unsubscribe at any time.

To keep our website secure, prevent fraud and fix technical problems
Data used: identity, contact, technical, transaction
Legal basis: our legitimate interest in running a safe business, and legal obligation

To understand how visitors use our website and improve it
Data used: technical, usage
Legal basis: consent, through our cookie banner

To show you relevant adverts on other websites and social media
Data used: technical, usage, marketing
Legal basis: consent, through our cookie banner

To keep financial records and meet our legal duties
Data used: identity, contact, transaction
Legal basis: legal obligation

7. MARKETING AND YOUR CHOICES

7.1 We'll only send you marketing emails if you've signed up, or if you've bought from us before and haven't opted out.

7.2 You can stop marketing emails at any time by clicking the unsubscribe link at the bottom of any email, or by emailing help@fraboost.com.

7.3 Unsubscribing from marketing doesn't stop emails about your orders, such as confirmations and delivery updates.

7.4 We may show you adverts on social media and other websites. If you've accepted advertising cookies, these may be based on products you've looked at on our website. You can change your cookie choices at any time.

8. COOKIES

Cookies are small files stored on your device when you visit a website. We use four types:

Strictly necessary cookies: these make our website work, for example by remembering your basket and keeping checkout secure. The website can't work properly without them.
Performance and analytics cookies: these help us understand how visitors use our website so we can improve it.
Functionality cookies: these remember your choices, such as your login details, so you don't have to enter them again.
Targeting cookies: these record your visits and the pages you view, so we can show you more relevant adverts.

We only use performance, functionality and targeting cookies if you accept them in our cookie banner. You can change your choices at any time through the cookie settings on our website or in your browser. If you block all cookies, some parts of our website may not work.

9. WHO WE SHARE YOUR DATA WITH

We never sell your personal data. We only share it when we need to, and only with:

Our online store platform and website hosting provider
Payment and fraud prevention providers
Our warehouses in Germany and France, which pack and send your orders
Courier and delivery companies
Email and customer service providers
Analytics and advertising partners, if you've accepted those cookies
Our accountants, lawyers and other professional advisers
The police, HMRC or other authorities, if the law requires it
A buyer or new owner, if we ever sell or merge our business

Everyone we share data with must keep it secure and use it only for the purpose we've given them.

10. INTERNATIONAL TRANSFERS

Our orders are sent from warehouses in Germany and France, so your name, delivery address and order details are shared with them. The UK recognises the European Union as providing an adequate level of protection for personal data.

Some of our service providers may be based in, or store data in, other countries such as the United States. When this happens, we make sure your data is protected to a similar standard as in the UK, for example by using approved contract clauses.

11. DATA SECURITY

We have security measures in place to stop your personal data being lost, misused or accessed without permission. Our website uses encrypted connections, and only people who need your data to do their job can access it.

If there's ever a data breach that puts your rights at risk, we'll tell you and the Information Commissioner's Office (ICO) when the law requires us to.

12. HOW LONG WE KEEP YOUR DATA

We only keep your data for as long as we need it.

Order and payment records: 6 years after the end of the financial year of your last purchase, as required by UK tax law.
Customer service messages: up to 2 years after our last contact with you.
Account data: until you ask us to close your account, or after 3 years with no activity.
Marketing data: until you unsubscribe or withdraw your consent.
Website log data: up to 30 days, unless we need it to investigate a security issue.

When we no longer need your data, we securely delete it or make it anonymous.

13. IF YOU DON'T GIVE US YOUR DATA

Some data is needed to fulfil your order, such as your name, address and email. If you don't give it to us, we may not be able to process your order.

14. CHANGE OF PURPOSE

We only use your data for the reasons we collected it. If we need to use it for a new, unrelated purpose, we'll tell you first and explain the legal basis for doing so.

15. OTHER WEBSITES

Our website may link to other websites, apps and social media platforms. Clicking those links may allow third parties to collect your data. We don't control them and aren't responsible for their privacy practices, so please read their privacy policies.

16. YOUR LEGAL RIGHTS

You have the right to:

Access your data: ask for a copy of the personal data we hold about you.
Correct your data: ask us to fix anything that's wrong or incomplete.
Delete your data: ask us to erase your data when there's no good reason for us to keep it.
Object: object to us using your data based on our legitimate interests. You always have the right to object to direct marketing.
Restrict: ask us to pause using your data, for example while we check it's accurate.
Transfer: ask us to send your data to you or another company in a common format.
Withdraw consent: change your mind at any time where we rely on your consent.

To use any of these rights, email help@fraboost.com. There is usually no fee. We may ask you to confirm your identity first, and we aim to reply within one month.

Some rights have limits. For example, we can't delete order records that we have to keep for tax purposes.

17. COMPLAINTS

If you have any concerns about how we use your data, please contact us first at help@fraboost.com and we'll do our best to help.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK regulator for data protection:

Website: ico.org.uk
Phone: 0303 123 1113

18. CHANGES TO THIS POLICY

We review this policy regularly. Any changes will be posted on this page, with the date it was last updated shown at the top.

19. ONE SMALL REQUEST

Please help us keep your data accurate. If your email, address or phone number changes, update your account or let us know at help@fraboost.com.