SHIPPING POLICY
Last updated: 16th October 2026
HOW MUCH IS DELIVERY?
Good news: every order comes with free delivery as standard. If you need your order a little sooner, you can upgrade to Insured Express Shipping at checkout.
Standard Shipping
Cost: Free
Estimated delivery: 4 to 5 business days
Insured Express Shipping
Cost: £4.95
Estimated delivery: 2 to 3 business days
Fully tracked and insured for the full value of your order
WHERE DO YOU DELIVER?
We deliver to addresses anywhere in the United Kingdom, including England, Scotland, Wales and Northern Ireland. At the moment we don't deliver outside the UK.
WHERE WILL MY ORDER COME FROM?
All Fraboost orders are sent from our warehouses in Germany or France. Don't worry, the delivery times above already allow for this, and you won't need to do anything extra.
WILL I HAVE TO PAY IMPORT OR CUSTOMS CHARGES?
No. Our prices already include UK VAT and any import duties. There's nothing extra to pay when your parcel arrives, and the courier should never ask you for a fee.
If anyone asks you to pay a customs charge on a Fraboost order, please don't pay it. Email us at help@fraboost.com and we'll sort it out.
WHEN WILL I RECEIVE MY ORDER?
Standard Shipping orders usually arrive within 4 to 5 business days, and Insured Express Shipping orders within 2 to 3 business days.
Business days are Monday to Friday, not including UK bank holidays. Delivery times are counted from the day your order is dispatched.
Please note: delivery times are estimates. Sometimes parcels take a little longer because of customs checks, busy times like Black Friday and Christmas, bad weather or courier delays. If this happens, we'll keep you updated.
HOW DO I TRACK MY ORDER?
We'll email you as soon as your order is on its way. If you chose Insured Express Shipping, your email will include a tracking link so you can follow your parcel right to your door.
WHAT IF I'M NOT IN WHEN MY PARCEL ARRIVES?
If nobody is home, the courier may leave your parcel with a neighbour, in a safe place or at a local collection point. They'll usually leave a card or send you a message explaining where it is or how to rearrange delivery.
If your parcel is returned to us because it couldn't be delivered or wasn't collected, we'll contact you to arrange a resend.
CAN I CHANGE MY DELIVERY ADDRESS?
Please double check your address before you place your order. If you spot a mistake, email help@fraboost.com as soon as possible with your order number and the correct address. If your order hasn't left our warehouse yet, we'll update it for you.
If a parcel comes back to us because the address was wrong or incomplete, we may charge for the extra delivery.
MY PARCEL HASN'T ARRIVED. WHAT SHOULD I DO?
First, check your confirmation email, your tracking link if you have one, and with your neighbours. If you still can't find it, email help@fraboost.com with your order number.
Please get in touch as soon as you can, ideally within 7 days of your expected delivery date. The sooner we hear from you, the faster we can chase the courier.
Your order is our responsibility until it reaches you, whichever delivery option you chose. If your parcel can't be found, we'll send you a replacement or give you a full refund.
MY ORDER ARRIVED DAMAGED. WHAT NOW?
We're sorry. Please email help@fraboost.com with your order number and photos of the packaging and the damaged items. We'll arrange a replacement or a full refund, and we'll cover any return costs.
CAN I CHANGE OR CANCEL MY ORDER?
If you'd like to change or cancel your order, email us at help@fraboost.com as quickly as possible. If it hasn't been dispatched, we'll do our best to help. If it's already on its way, you can still return it once it arrives. See our Returns and Refunds Policy for details.
I NEED MORE HELP
Our team is always happy to help with any delivery questions.
Email: help@fraboost.com
Fraboost (Jawan Forever Ltd)
1 to 3B Alfred Road, Birmingham, England, B11 4PB