REFUNDS AND RETURNS
Last updated: 16th October 2026
Not quite right? No problem. If you're not happy with your order, you can return it. Here's everything you need to know.
CAN I RETURN MY ORDER?
Yes. You have 14 days to change your mind and cancel your order, without needing to give us a reason.
The 14 days start the day after you receive your order. If it arrives in more than one parcel, they start the day after the last parcel arrives.
HOW DO I START A RETURN?
1. Email help@fraboost.com within 14 days of receiving your order. Include your name, order number and the items you'd like to return.
2. We'll reply with the return address and instructions.
3. Pack your items carefully, ideally in their original packaging, and pop a note inside with your order number.
4. Send your parcel back within 14 days of emailing us. We recommend a tracked service and keeping your proof of postage, because we can't refund items that don't reach us.
You can also use the cancellation form at the bottom of this page, but you don't have to.
WHAT CONDITION DO ITEMS NEED TO BE IN?
Please send items back unworn, unwashed and undamaged, with all original tags still attached.
Of course you can try things on, just as you would in a shop. But if an item comes back worn outside, washed, damaged, marked with makeup, deodorant or perfume, or without its tags, we may reduce your refund to reflect its lower value.
IS THERE ANYTHING I CAN'T RETURN?
For hygiene reasons, we can't accept returns of swimwear, lingerie or earrings if the hygiene seal or protective liner has been removed. This doesn't apply if the item is faulty.
WHO PAYS FOR RETURN POSTAGE?
If you've changed your mind, you pay the cost of sending items back to us.
If your item is faulty, damaged or not what you ordered, we'll cover the cost of the return.
HOW MUCH WILL I GET BACK?
If you return your whole order, we'll refund the price of your items and the original delivery cost, up to the cost of Standard Shipping, which is free. This means the £4.95 for Insured Express Shipping isn't refunded if you've changed your mind.
If you return only part of your order, we'll refund the items you send back.
If you used a discount code, your refund will be the amount you actually paid.
WHEN WILL I GET MY REFUND?
We'll refund you within 14 days of receiving your return, or of receiving proof that you've sent it, whichever is sooner. We'll email you once your refund has been processed.
Refunds go back to the payment method you used to order. There's no fee for this. Depending on your bank or payment provider, it may take a few more days to show in your account.
CAN I EXCHANGE AN ITEM?
We don't offer direct exchanges at the moment. If you need a different size or colour, the quickest way is to return the original item for a refund and place a new order. That way you won't miss out if your size sells out.
WHAT IF MY ITEM IS FAULTY OR WRONG?
We check everything carefully, but sometimes things go wrong. If an item arrives faulty, damaged or isn't what you ordered, email help@fraboost.com as soon as possible with your order number and photos.
Your rights under the Consumer Rights Act 2015 are not affected by this policy. If you tell us within 30 days of delivery, you're entitled to a full refund, including delivery costs. After 30 days, you may be entitled to a repair or replacement, or a refund if that doesn't fix the problem.
Normal wear and tear, accidental damage and damage caused by not following the care instructions are not counted as faults.
STILL HAVE QUESTIONS?
Just get in touch and we'll be happy to help.
Email: help@fraboost.com
Fraboost (Jawan Forever Ltd)
1 to 3B Alfred Road, Birmingham, England, B11 4PB
CANCELLATION FORM
Only fill in and send this form if you want to cancel your order. You can copy it into an email to help@fraboost.com.
To: Fraboost (Jawan Forever Ltd), 1 to 3B Alfred Road, Birmingham, England, B11 4PB, help@fraboost.com
I hereby give notice that I cancel my contract of sale of the following goods:
Order number:
Items being returned:
Ordered on:
Received on:
Your name:
Your address:
Your signature (only if this form is sent on paper):
Date: